Measuring ROI in Learning & Development

Measuring ROI in Learning & Development: Case Studies from Global Organizations

Measuring ROI in L&DEdited by Patricia Pulliam Phillips & Jack J. Phillips

Case studies provide real examples of how processes play out in an organisation. The book of case studies describes how learning and development programmes are evaluated, including the financial ROI. These case studies represent settings and cultures from around the world including India, Australia, Canada, Germany, and other countries, as well as the United States. The case studies are engaging, easy-to-read, and follow the evaluation process from the decision to evaluate a program, to planning for the study, to collecting data, analysing data, and reporting results. More importantly, these case studies describe the improvements made to programmes as a result of evaluation.

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