2020 started with some surprises. The first was the lack of a summer lull: we found ourselves taking calls from an unusually large number of people at the start of the year, all of whom wanted our help finding new roles in L&D. The second surprise was the...[Read More]
What is business excellence (also known as organisational excellence) and why does it matter for New Zealand organisations? The term business excellence has become a bit of a buzz-word, but what does it really mean and why does it matter? Our continuous improvement...[Read More]
What data can be used to evaluate a project’s value? It’s a commonly-asked question and one that world-leading ROI (Return on Investment) expert, Dr Jack Phillips, covered in his recent NZ ROI Certification workshop. We recently had the pleasure and privilege of...[Read More]
Many factors contribute to business excellence, but all are underpinned by having happy, engaged employees who are committed – and empowered – to deliver excellent customer service. At the recent NZBEF Performance Excellence conference, I was impressed with...[Read More]
The best L&D, HR and OD pros understand the strategic value of information gleaned from employee surveys and know how to put it to great use when planning and executing their programmes. However, achieving good response rates and getting the right kind of...[Read More]
Business leaders tend to think in terms of the bigger picture when it comes to planning, but capability development is often left out. This means two things: first, that leaders don’t see L&D as essential to the organisation’s success, and second, that they don’t...[Read More]
My ‘Social Learning Guidebook’ is one of 6 free books providing practical ideas, questions, & actions, for anyone engaged in transforming their Org. Centred on the Scaffolded Social Learning approach & design skills we need to support learning journeys.