What data can be used to evaluate a project’s value? It’s a commonly-asked question and one that world-leading ROI (Return on Investment) expert, Dr Jack Phillips, covered in his recent NZ ROI Certification workshop. We recently had the pleasure and privilege of...[Read More]
Many factors contribute to business excellence, but all are underpinned by having happy, engaged employees who are committed – and empowered – to deliver excellent customer service. At the recent NZBEF Performance Excellence conference, I was impressed with...[Read More]
The best L&D, HR and OD pros understand the strategic value of information gleaned from employee surveys and know how to put it to great use when planning and executing their programmes. However, achieving good response rates and getting the right kind of...[Read More]
Business leaders tend to think in terms of the bigger picture when it comes to planning, but capability development is often left out. This means two things: first, that leaders don’t see L&D as essential to the organisation’s success, and second, that they don’t...[Read More]
Making performance management work harder ‘Are you ready for your performance review?’ The answer to that question will nearly always be ‘No’. Your team members can’t prepare if they didn’t know what you as their manager expected of them (and up to 50 percent, don’t...[Read More]
Performance consulting – your chance to make a real impact Plenty of us go into L&D, HR and organisational development because we want to make a difference. After all, these professions are all about supporting and bringing out the best in people in organisations,...[Read More]
My ‘Social Learning Guidebook’ is one of 6 free books providing practical ideas, questions, & actions, for anyone engaged in transforming their Org. Centred on the Scaffolded Social Learning approach & design skills we need to support learning journeys.